We stand behind our product 100% and if for any If for any reason you are unsatisfied with your order, you may return the products unworn, unused, in the condition received and in the original packaging. Haute Footwear must receive the merchandise within 14 days from your original receipt of the order for a full refund. All orders returned after 14 days will not be accepted and return shipping to you will be at buyer expense. We will only refund the purchase price of returned item(s) to the credit card used to make the original purchase.
The only exception to this is items marked down on \”sales\” with discounts of 50% or higher, these items may not be returned or exchanged and their sale is final. Marked down items, on \”Sale\”, items on promotion and item purchased with referral codes that are not listed as \”Sales” with markdown of 50% or more”, may be exchanged or returned for store credit only. Items must be unused, unworn, unwashed and undamaged. All used, damaged, or worn will NOT be accepted and return shipping to you will be at your expense.
In order to facilitate the credit process, please return items in their original packaging, including: shoe traveling protection box, shoe original box, dust bags, shoe horn, as well as other promotional items that may have arrived with the shipment, returned items must be insured for the entire value of the purchase. We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot refund your purchase in the event of such damage or loss.
If you received your Haute Footwear shoes as a gift, we\’re happy to help with your exchanging your gift. If you have any questions, feel free to email us at [email protected]. For returns you should email us to inform us of your request and we will email you return instructions. Refunds will be processed within 3-5 business days of us receiving the return. You will be notified by e-mail when the transaction has taken place. Any returns that fail to meet the above requirements will not be credited.
You may exchange merchandise ordered online by emailing us to [email protected] or calling us to place a new order for the new item you want and following the return policy for the product you want to return in exchange. We will send the new item out right away and, if you reside in the United States, you will be charged for the new item but not for shipping and handling at the time of order. You can return the exchange merchandise after processing the return by emailing us. We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot refund your purchase in the event of such damage or loss.